Uganda Ranks 24th Globally in Outsourcing Destinations

Uganda has achieved a significant milestone, securing the 24th position globally in the 2026 Global Outsourcing Talent Index. This places the East African nation as a formidable contender among 193 countries evaluated for their attractiveness as outsourcing destinations, particularly for digital services.

The nation’s performance also saw it ranked second within its region and seventh across the African continent. The index report specifically noted Uganda’s transition from an emerging market to a trusted destination, citing its strengths in talent availability, affordability, reliability, and innovation.

Officials from the Ministry of ICT and National Guidance attribute this success to strategic policy decisions, including the timely enactment of the National Business Process Outsourcing (BPO) Policy. This policy, approved by cabinet in 2024, aims to cultivate a robust BPO ecosystem, streamline business processes, and ultimately create over 100,000 jobs by enhancing cost-effectiveness and market access.

Dr. Aminah Zawedde, Permanent Secretary at the Ministry of ICT, emphasized that the ranking is a result of “deliberate policy, investment in ICT training aligned to international standards, infrastructure development, and creating the conditions for Ugandan enterprises to compete globally.” She highlighted the role of key international partnerships, such as the Uganda–Japan ICT Connectivity Project and the United Kingdom Trade Partnerships Programme, in facilitating business-matching and improving compliance with international standards.

Furthermore, Uganda’s Fourth National Development Plan (NDP IV) identifies digital transformation and human capital development as crucial for achieving upper-middle-income status. The thriving BPO sector directly supports this vision by creating skilled employment and earning foreign exchange. With over 73 percent of its population under 30, Uganda’s youth are increasingly viewed not as a demographic challenge, but as a valuable labor force sought by global businesses.

Companies like Maarifasasa Limited exemplify this trend, currently employing 1,500 youths who provide services to clients across Japan, the United States, Germany, and beyond. This success underscores Uganda’s capacity to compete on the global stage in various service areas, including customer support, cybersecurity, and software development.

Source: Daily Monitor (Uganda)