Kalangala Passengers Decry Declining MV Kalangala Services

Passengers using the MV Kalangala ferry service between Kalangala and Entebbe are raising significant concerns about the declining quality of service. What was once a reliable mode of transport has become a source of unpredictability for many, including Prossy Nakitende, a fish trader who relies on the ferry for her business.

“The change in the vessel’s schedule has frustrated my business,” Nakitende stated, noting that previously she could depend on timely arrivals in Entebbe, but now uncertainty reigns. This sentiment is echoed by local leaders who report issues such as inconsistent departure and arrival times, overcrowding, and sanitation problems. Diamond Cancoo, chairperson of the Ssese Oil Palm Growers Cooperative, highlighted that the ferry frequently departs and arrives later than its scheduled times, causing passengers to miss connecting transport and incur extra costs.

Concerns have also been raised about the booking system, particularly for motorists and tourists who reserve space in advance, only to find no seats available upon arrival. This is happening as the number of vehicle owners in Kalangala increases. Lodovic Kiberu, chairperson of Kalangala Town Council, mentioned that the online information regarding the ferry’s schedule is often inaccurate, misleading tourists who plan their trips meticulously.

The lack of competition since private vessels like MV Vanessa and MV Nathali withdrew from the route has given the managing company, NODIL, a near-monopoly. This situation, coupled with claims that the vessel often carries significantly more passengers than its stated capacity, exacerbates the problems. Furthermore, sanitation on board has reportedly worsened, with passengers avoiding the onboard facilities due to fears of infection. Mechanical issues, including engine failures and frequent needs for fuel, are cited as major contributors to the persistent delays.

District leaders are calling for answers from NODIL and plan to engage the Ministry of Works and Transport to address these critical issues affecting both residents and the vital tourism sector. There are also calls for the government to introduce an additional vessel to cater to the growing demand and modern travel needs in the district. The suspension of another ferry, MV Rafiki, on the Entebbe-Kyamuswa route due to mechanical issues, further compounds the transport challenges in the Kalangala region.

Source: https://www.monitor.co.ug/uganda/news/national/passengers-complain-over-kalangala-ferry-5582742