Friday, November 25 2011
MTN Mobile Money has been down for at least a greater part of this week and the message from MTN is that they are upgrading the service. Just like Sports Betting that has become a job to many, so is MTN Mobile Money but the rate at which it has been down, many agents have been redundant in the process as they wait for the service to stabilize.
The service centers should be flooded with customers trying to get an explanation about the prolonged downtime of the service. However, the good news is the service is being upgraded to even offer more services than they are already serving which will include among others withdrawing western union money using the mobile money service.
Of the new services that will be unveiled after the upgrade, Mobile Money customers accounts will be linked to their bank accounts so that in event of being in a place where you cannot access you bank account, you can still withdraw from one of the authorized agents using mobile money.
The upgrade is expected to be done by December 15, according to the notice that MTN put in one of the dailies this week. Customers will for now have to bear with the poor service as they grace themselves for better times ahead.
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